Frequently Asked Questions

Does KidsAbility see only children?

No, our occupational therapists see children, adolescents and adults. Currently our speech-language therapist only sees children and adolescents.

When should I bring my child in for an evaluation?

If you have concerns regarding your child’s development please raise these concerns with your physician as soon as possible, as early intervention is always best. Children as young as 3-6 months can be evaluated by an Occupational Therapist for concerns related to feeding or motor development and children between the ages of 12-18 months can participate in a speech and language evaluation. Parents who are concerned about their child’s development are encouraged to consult with a professional as soon as a problem is suspected. Early identification and intervention are critical in ensuring that your child meets his/her full potential.

Does KidsAbility accept insurance?

Payment is due at the time services are provided or on a monthly basis for therapy. Current Procedural Terminology (CPT) codes exist for all speech-language therapy and occupational therapy sessions. All invoice and receipts have the necessary codes that can be submitted to the insurance company by the client for reimbursement. As insurance policies vary greatly, all clients considering obtaining insurance reimbursement for these services should contact their provider to inquire about the extent of their coverage.

Does insurance typically cover the clinical services offered at KidsAbility?

Some insurance companies offer coverage for speech-language pathology and occupational therapy services. We encourage all clients to contact their insurance companies before service starts to verify if they have coverage and the extent of the coverage. KidsAbility is currently a registered provider with BritCay, Generali and Cinico.

What is the process for making an appointment?  

A referral from your child’s physician is the first step towards service. Once you have a referral a consultation will be scheduled and if you decide to go ahead with an evaluation, that will be started directly after the consult. Depending on the assessments used, 1-3 visits may be required to complete the assessment.

Once the assessment is complete we encourage parents to share the report with the client’s physician and school. A diagnosis of any disorder must come from the client’s physician, therefore for insurance purposes once the assessment is complete a letter from the client’s physician stating the diagnoses and that therapy service is of medical necessity will generally be required for insurance purposes.

What is KidsAbility’s payment policy?  

KidsAbility requires payment at time of service or client’s can choose to pay on a monthly basis on the first week of the month of service. Late payment may result in suspension of services or 2.5% late fee penalty after 30 days. Payment can be made by cash, cheque or Butterfield online transfer. All invoices and receipts will be emailed to you to reduce paper waste. Should you require a printed copy please let us know and we would be happy to print the invoice and/or receipt.